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BPO Governance: Are You Still Following the Pied Piper?
By Ben Trowbridge In the past few years there’s been a great deal written about governance. Yet, it’s still a misunderstood subject. In most cases, it’s an afterthought only considered once the...
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The Pursuit of Innovation Comes From the Entrepreneurial Heart
SPECIAL SPONSORED POST By Marco Stefanini We live in a globalized world with increasing technological transformations. Among outstanding developments that reach the global population, it is the...
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Barranquilla, Colombia: Watch for Signs of Oversaturation
By Peter Ryan Ovum analysts were recently afforded a first-hand view of one of Colombia’s emerging secondary locations for contact center outsourcing, the city of Barranquilla. With investments by both...
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The Real Goal of Infrastructure Outsourcing Should be to Increase Efficiency
By Bruno Tasco, Frost and Sullivan The Information &Technology market in Latin America that includes hardware, software and services, is expected to grow 7% per year until 2014. From an economic...
View ArticlePricing Pressures and Protectionist Policies Bring New Pain to Mid-Tier Players
By Patrick Heffernan and Geoff Woollacott TBR research has recently found evidence to suggest rapidly accelerating pricing pressures are seriously impacting professional services firms lacking global...
View ArticleFor Mexican Business Leaders, Tech is a Bridge to Higher Performance
By Ann All While awareness of technology’s contribution to running a successful business is growing around the world, executives in Mexico seem especially convinced of technology’s contribution to...
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Bring Your Own Device or Bring Your Own Disaster?
By Bruno Tasco, Frost and Sullivan One of the top priorities on the agenda of CIOs for 2013 is to offer mobile and collaborative solutions on a corporate level. This owes to the increasing number of...
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Does Your Outsourcing Brand Command Authority?
Laura Ortiz is NSAM’s Director of Marketing Five Reasons to Explore and Exploit Content Marketing By Laura Ortiz Numbers don’t lie – thought leadership is in demand. Outsourcing customers – just like...
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From Rigid to Flexible: Lessons Learned from Spain’s Shift to a Services Economy
By Patrick Heffernan and Geoff Woollacott Spain’s government launched initiatives in 2012 aimed at re-adjusting labor compensation scales nationally to ultimately re-position the country as a low-cost...
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Don’t Trust the Numbers: Five Tests for Latin America Site Selection
By Kirk Laughlin I was floored recently when a notable site selection company president told me that he almost never sends his analysts to the Latin American and Caribbean region (CALA) to see markets...
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